What a week!
Wednesday, August 03, 2005
I haven't posted to the blog for a little while, mainly because everyone at Poker.com has just been too damn busy!
In the past week we've done a major upgrade, been fixing bugs in the upgrade (or fighting fires as Paulie likes to call it) and moved offices. Our office move was only across the street, but getting everything set up in a high rise office space is a nightmare. Phones, internet, air conditioning, fire safety, security, painting, carpet, electrical, lighting, networking, desks, chairs, printers, faxes, fridges, computers, poker tables, barbeques, tvs, xboxes etc etc etc. We've been busy to say the least.
There were a couple of bugs in our last update, but hopefully most of them have now been resolved. But on that I have a tip for anybody who ever needs to email a support department. Keep it short, polite and informative. I've been reading some of the support requests we have been receiving lately and oh my do we get some doozies.....
Some emails are three pages long complaining and swearing simply because the player has forgotten their own password! Or they lost on the river to a guy with a 2,3 who flukes a straight! We will answer every email we receive, but you have a much better chance of getting a speedy, accurate answer if you can structure a sentence and use your manners. It's amazing that some people feel that they can speak however they please in an email, the rudeness is astounding. I was brought up to always respect others and treat everyone as I wish to be treated and I apply that practice not just to face to face dealings, but written communication also. If only everyone else on the internet acted like that too - it would be a much nicer place!
Back to poker - if you live in Canada, keep your eyes peeled for a new poker 'insert' publication called Poker Unlimited. It will be distributed next month inside Transcontinental publishing's mens and outdoors magzines throughout Canada and will feature a Poker.com ad featuring Tina, our Queen of hearts. We're also about to develop Poker.ca as a Canadian poker portal which should be a lot of fun for all you Canucks.
I'll try to start posting regularly again and get some others posting more often too to keep our blog interesting.
kris @ poker.com
In the past week we've done a major upgrade, been fixing bugs in the upgrade (or fighting fires as Paulie likes to call it) and moved offices. Our office move was only across the street, but getting everything set up in a high rise office space is a nightmare. Phones, internet, air conditioning, fire safety, security, painting, carpet, electrical, lighting, networking, desks, chairs, printers, faxes, fridges, computers, poker tables, barbeques, tvs, xboxes etc etc etc. We've been busy to say the least.
There were a couple of bugs in our last update, but hopefully most of them have now been resolved. But on that I have a tip for anybody who ever needs to email a support department. Keep it short, polite and informative. I've been reading some of the support requests we have been receiving lately and oh my do we get some doozies.....
Some emails are three pages long complaining and swearing simply because the player has forgotten their own password! Or they lost on the river to a guy with a 2,3 who flukes a straight! We will answer every email we receive, but you have a much better chance of getting a speedy, accurate answer if you can structure a sentence and use your manners. It's amazing that some people feel that they can speak however they please in an email, the rudeness is astounding. I was brought up to always respect others and treat everyone as I wish to be treated and I apply that practice not just to face to face dealings, but written communication also. If only everyone else on the internet acted like that too - it would be a much nicer place!
Back to poker - if you live in Canada, keep your eyes peeled for a new poker 'insert' publication called Poker Unlimited. It will be distributed next month inside Transcontinental publishing's mens and outdoors magzines throughout Canada and will feature a Poker.com ad featuring Tina, our Queen of hearts. We're also about to develop Poker.ca as a Canadian poker portal which should be a lot of fun for all you Canucks.
I'll try to start posting regularly again and get some others posting more often too to keep our blog interesting.
kris @ poker.com
Posted at 7:14 AM Permalink | Talk on the Poker Forum
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